Q. How do I ship to Hawaii?
A. Easy! Call Roadrunner and tell a customer service representative you need to ship freight to Hawaii. All
we need is a standard bill of lading which includes the consignee, city, and zip code. Freight can move prepaid
to destination, collect to destination, or prepaid to California and collect beyond. With Roadrunner, there will
only be one invoice from the point of pickup on the mainland to the delivery destination in the islands.
Q. How does my freight move to Hawaii?
A. Roadrunner offers two sailings per week. To ensure containers will make it on the
scheduled vessels (Wednesday and Saturday), we load our containers on the days prior
to sailing (Tuesday and Friday). All less-than-container loads (LCL) go directly to
our container freight station (CFS), which is adjacent to the port of Long Beach, CA.
At our CFS the freight is consolidated and carefully packed into ocean containers.
It is then delivered to the ship for the 2,200 mile voyage to the Hawaiian Islands.
Once ships arrive at the destination port in Hawaii, containers are pulled as soon as
they become available. We then schedule delivery appointments with the consignees and
deliver the freight to the final destinations.
Q. How long does it take to ship to the Hawaiian Islands?
A.
| From Long Beach, CA to: |
|
Transit time including delivery to consignee: |
| Honolulu, Oahu |
|
5-7 days |
| Kahului, Maui |
|
9-12 days |
| Hilo, Hawaii |
|
11-13 days |
| Nawiliwili, Kauai |
|
9-12 days |
| *Lanai & Molokai |
|
Weekly barge service from Honolulu |
Q. How are shipments rated going to the islands?
A. Shipments are rated based upon both weight and cubic measurement. The U.S.
mainland truck portion (origin point to our container freight station in Carson, CA)
is rated according to weight. The ocean portion through island delivery charges are
based upon cubic feet.
Q. How do I calculate the volume of a shipment in cubic feet?
A. Step 1: Measure the length, width, and height of the shipment in inches.
Step 2: Multiply length x width x height.
Step 3: Divide the result by 1728 (the number of cubic inches in one cubic foot)
Example: 12” x 12” x 12” divided by 1728 = 1 cubic foot.
Shipments with density exceeding 45 pounds per cubic foot are rated at 1 cubic foot per 45 pounds.
Q. What kind of invoice will I receive?
A. Roadrunner provides a single invoice for the entire move detailing the following:
- Inland U.S. freight charges to our container freight station in Carson, CA
- Ocean charges from mainland port to the destination island
- Bunker fuel surcharge
- Island delivery charge
Q. How do I get a freight quotation and what information is needed?
A. Contact your local Roadrunner customer service center, and provide the following details:
- Origin and destination cities and zip code
- Freight description, weight, and cubic foot
- Any other special details (hazardous materials, inside delivery, liftgate, military or residential delivery, etc)
Q. What documents do I need to prepare to ship to Guam and the Pacific Islands?
A.
- Standard bill of lading
- Commercial invoice indicating the Schedule B number and shipment’s value, in duplicate
- Hazardous materials documentation, as required
Q. How does my freight get to Guam and the Pacific Islands?
A. Shipments for Northern Marianas, Marshall Islands, and Micronesia sail on an
ocean vessel from Los Angeles, CA to Apra Harbor, Guam. From there, Guam shipments are
delivered on the island by truck. Shipments to the outer islands are carried from
Guam on smaller feeder vessels and barges to their destinations. Service to
Pago Pago, American Samoa is conducted via direct vessel service from Los Angeles, CA.